Van Wyk Holdings T/AS Golden Soil Fertilisers ("we", "us", "our") respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth)and the Australian Privacy Principles (APPs).
1. What we collect
We may collect the following personal information:
- Name, business or farm name, and ABN.
- Contact details — phone, email, billing and delivery address.
- Order, quote and payment history.
- Communications and enquiries you send to us.
- Technical data when you visit our website (IP address, device type, browser, pages viewed).
2. How we collect it
- Directly from you — quote requests, orders, phone calls, emails, and account forms.
- From your authorised representatives (e.g. agronomists, freight contractors).
- Automatically via cookies and analytics tools when you visit our website.
3. Why we collect it
- To provide quotes, process orders and deliver product.
- To manage accounts, invoicing and payments.
- To respond to enquiries and provide customer support.
- To comply with our legal, tax and regulatory obligations.
- To improve our website, products and services.
- With your consent, to send relevant marketing communications.
4. Who we share it with
We only disclose your information where necessary, including with:
- Freight, logistics and port-handling providers to fulfil orders.
- Payment processors, accountants and auditors.
- IT, hosting, analytics and communications providers.
- Regulators, government bodies, or law enforcement where required by law.
We do not sell your personal information.
5. Overseas disclosure
Some of our service providers (for example, cloud hosting and email platforms) may store data outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled consistently with the APPs.
6. Direct marketing
We may send you product updates, pricing alerts and seasonal information. You can opt out at any time by using the unsubscribe link in our emails or by contacting us using the details below.
7. Cookies and analytics
Our website uses cookies and analytics tools to understand how visitors use the site and improve performance. You can disable cookies in your browser, but some features may not work correctly.
8. Security
We take reasonable steps to protect your personal information from misuse, loss and unauthorised access, including secure storage, restricted access, and encrypted transmission where appropriate.
9. Access and correction
You may request access to, or correction of, the personal information we hold about you. We will respond to all requests within a reasonable period and may need to verify your identity first.
10. Retention
We retain personal information only for as long as needed to provide our products and services or to meet our legal obligations. Records relating to sales, tax and PPSA registrations are kept for the periods required by law.
11. Complaints
If you believe we have breached the APPs, please contact us using the details below. We will acknowledge your complaint promptly and aim to resolve it within 30 days. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
12. Changes to this policy
We may update this Privacy Policy from time to time. The current version on our website applies from the date it is posted.
13. Contact us
Van Wyk Holdings T/AS Golden Soil Fertilisers
Email: sales@goldensoilfertilisers.com.au
Phone: 1300 000 000